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What to Include in a Property Management Agreement

Published 26 June 2026 · Last updated 26 June 2026

Quick Answer

A property management agreement should include key details such as management fees, responsibilities of the manager and owner, termination clauses, dispute resolution process, and the handling of maintenance and repairs. This ensures clarity and protects both parties involved.

A property management agreement is a crucial document that outlines the relationship between a landlord and a property manager. It sets the stage for how your investment property will be managed, ensuring clarity and protecting both parties involved.

At its core, a property management agreement should cover several key components:

  • Management Fees: Clearly outline the fees charged by the property manager, including any additional charges for specific services like advertising or tenant placement. Specify if fees are flat rates or percentage-based.
  • Responsibilities: Define the duties of the property manager, such as collecting rent, conducting inspections, handling maintenance requests, and managing tenant relations. Similarly, stipulate any responsibilities retained by the owner.
  • Termination Clause: Include conditions under which the agreement can be terminated by either party. This should cover notice periods and any penalties for early termination.
  • Dispute Resolution: Outline the process for resolving disputes, whether through mediation or arbitration, to avoid costly legal battles.
  • Maintenance and Repairs: Specify how maintenance requests will be handled, including approval processes for expenses over a certain threshold.
A common misconception is that a property management agreement is a one-size-fits-all document. In reality, it should be tailored to reflect the specific needs of the property and the expectations of both parties involved.

To see how this plays out in practice, consider a 2015-built three-bedroom house in Geelong, Victoria, valued at $750,000. The property management fee is set at 7% of the annual rental income, which is approximately $30,000. This results in a management fee of $2,100 per year. The agreement also includes a clause for repairs over $500, requiring the owner's approval.

In our experience reviewing thousands of properties across Australia, we often see landlords overlook the importance of specifying maintenance procedures, leading to disputes over repair costs. Another common pattern is inadequate termination clauses, which can lock owners into unfavorable agreements.

The answer can differ depending on your situation. For example, agreements for properties purchased after 9 May 2017 may have different tax implications due to changes in depreciation claims. Similarly, properties managed by a residential property manager versus a commercial manager may have distinct clauses reflecting the nature of the tenancy.

When drafting a property management agreement, it's essential to get professional advice. A Chartered Quantity Surveyor can ensure that the financial aspects, such as depreciation and CGT implications, are accurately reflected, while a property lawyer can help draft a legally sound agreement.

Here are steps you can take immediately:

  • Review your current property management agreement for clarity on fees and responsibilities.
  • Consult a property lawyer to draft or review the agreement.
  • Discuss the maintenance and repair process with your property manager.
  • Ensure termination clauses are fair and clear.
  • Set clear expectations for communication and reporting.
  • Regularly review and update the agreement to reflect any changes in legislation or property management practices.
  • Frequently Asked Questions

    What is a typical management fee in Australia?

    Management fees in Australia typically range from 5% to 10% of the annual rental income, depending on the location and level of service provided.

    How can I terminate a property management agreement?

    You can terminate an agreement by following the termination clause, which usually requires a notice period. Review your specific agreement for details.

    What if my property manager doesn't fulfill their duties?

    If a property manager fails to meet their responsibilities, refer to the dispute resolution process outlined in your agreement. Mediation or legal action may be necessary.

    Are there different requirements for commercial properties?

    Yes, commercial property management agreements often include clauses specific to commercial leases, such as tenant fit-out responsibilities and longer lease terms.

    How do I report property management fees in my tax return?

    Property management fees are a deductible expense. Include them in your rental property deductions section of your tax return.

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    Written by Koste Team · Koste Chartered Quantity Surveyors · AIQS Member · RICS Member · TPB Registered · 1300 669 400 · info@koste.ai